Add all your favorites to your shopping cart, then head to the checkout page and follow the prompts!

• We accept all major credit cards.
• We also have options for express checkout, including ShopPay, Google Pay, and Apple Pay.

• We are sorry, but we cannot modify or cancel orders at this time. Once orders are placed, they will be fulfilled as is.
• If you want to purchase additional items, they will have to be purchased through a new order.
• If you want to initiate a return, you can email us at hello@shopelectricmelon for further assistance.

Easy! You will just type in your discount code in the designated area on the checkout page and apply.

We take your security seriously. Our website is powered by Shopify, which is PCI DSS (Payment Card Industry Data Security Standard) compliant. This means all payment information is encrypted and processed securely, meeting the highest industry standards for data protection. We never store your credit card details, and every transaction is safeguarded with advanced security protocols to keep your personal information safe. Shop with confidence knowing your data is protected.

• As an emerging brand, Electric Melon currently charges shipping fees to help support our operations and ensure continued growth.
• Due to current limitations of our website technology, a flat rate shipping fee is applied to all orders regardless of destination or order size. The two options for flat rate shipping will be displayed at checkout.
• As our business grows, we will be able to offer more dynamic shipping options in the future.

We currently offer two shipping options:

• Economy Shipping: Estimated delivery within 5–8 business days
• Faster Shipping: Estimated delivery within 3–4 business days

(Please note: Business days do not include weekends or public holidays.)

• At this time, Electric Melon only ships orders within the United States. We do not offer international shipping.
• We appreciate your understanding and hope to expand our shipping options in the future.

• Orders are processed within 72 hours from the time they are placed, during our business hours: Monday through Thursday, 9:00 AM to 5:00 PM (EST).
• Once your order is processed, shipping time will depend on the selected shipping method and your location.
• You’ll receive a confirmation email with tracking details as soon as your order ships.

• Once your order ships, you’ll receive an email with a tracking number and a link to track your package in real time.
• Please note that tracking information may take some time to update after a shipping label has been created.

• Once your order has shipped, Electric Melon is not responsible for lost, stolen, or damaged packages.
• If you experience any issues with delivery, we recommend reaching out directly to the shipping courier for assistance.

• We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
• Customers are responsible for all costs associated with shipping for returns, including return postage fee.

• To start a return, you can contact us at hello@shopelectricmelon.com.

• To be eligible for a return, your item must be in the same condition that you received it, unworn, unwashed, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Swimwear must have hygienic liner intact. 
  
• Items sent back to us without first requesting a return will not be accepted. 

• If the item is eligible for a return, you will be emailed a packing slip. Please place the packing slip and the item you wish to return in the original shipping package, then take it to your preferred shipping courier to be shipped back to Electric Melon.

Please note that returns will need to be sent to the following address:

Electric Melon

701 S. Howard Ave.

Ste. 106-128

Tampa, FL 33606.

Damaged and Defective Items

• Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
  

Refunds

• We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 7 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
• If more than 15 business days have passed since we’ve approved your return, please contact us at hello@shopelectricmelon.com.

• Unfortunately, we do not offer exchanges at this time.
• In order to swap one item for another, you will have to return and repurchase. The fastest way to ensure you get the product you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
• Refunds will be issued for the original purchase price of the returned item.
• As our brand grows, it is our goal to offer exchanges in the future.

• To start a return, you can contact us at hello@shopelectricmelon.com.
• You can also contact us through the Contact Us page
• If the item is eligible for a return, you will be emailed a packing slip. Please place the packing slip and the item you wish to return in the original shipping package, then take it to your preferred shipping courier to be shipped back to Electric Melon.
• Please note that returns will need to be sent to the following address:
• 701 S. Howard Ave. Ste. 106-128, Tampa, FL 33606
• Items sent back to us without first requesting a return will not be accepted. 

• For hygiene and safety reasons, certain items are not eligible for return. This includes underwear, undergarments, and similar intimate products. Please review product descriptions carefully before purchasing, and feel free to contact us with any questions.
• Unfortunately, we cannot accept returns on sale items or gift cards.

• Once received to our warehouse, it may take up to 7 business days to process.
• Once processed, your refund will be sent to the original payment method.

• At this time, we do not offer refunds for shipping costs on returns.
• Customers are responsible for all return shipping fees, as well as the shipping fees associated with any replacement orders.

• On each product page, you can check to see if your size is currently available.
• If your size is not available, please let us know via the green Notify Me button and we will try to restock your size! You are welcome to email us the product and size you are interested in as well.

• Because Electric Melon offers products from a variety of brands, we are unable to provide a universal size guide.
• We recommend reviewing the individual product descriptions for specific sizing details.
• If you have further questions, feel free to contact us at hello@shopelectricmelon.com, and we’ll be happy to assist you with additional sizing information where possible.

• If an item is sold out of your particular size - Go to the item’s product page, select your desired size if applicable, then click the green “Notify Me” button (underneath the “Shop Pay” button).
• A pop-up will appear to enter your name and email address. You will be notified via email when the item is back in stock, if it is possible to restock.
• Note: Our products are supplied by third-party partners, which means restock availability may vary. While some items can be restocked, others may be limited in quantity or unavailable once sold out.

• Electric Melon offers products from a variety of brands. For best results, we recommend referring to the care tag on each individual garment for specific care instructions.
• In general, hand washing and hang drying are the safest methods to help preserve the quality and longevity of your item.
• Please note: Valerosa bags do not include a care tag. Care instructions for these items can be found on the product page, listed under the 'Description' section.

• No account? No problem. You are always welcome to checkout as a guest.
• If you would like to create a customer account with us, when you place your next order, go to the checkout page, select the box that says “Save my information for a faster checkout with a Shop Account.”
• When doing so, you are agreeing to Electric Melon’s Terms of Service and acknowledging the Privacy Policy. You can access the links to these documents underneath the “Pay Now” button or in our footer menu at the bottom of any page on the website.
• You will not need a password, as the website will send you a one-time login code associated with your email address each time you would like to log in.

• When you go to checkout for an order, select the box that says “Save my information for a faster checkout with a Shop Account.”
• When doing so, you are agreeing to Electric Melon’s Terms of Service and acknowledging the Privacy Policy. You can access the links to these documents underneath the “Pay Now” button or in our footer menu at the bottom of any page on the website.
• You will not need a password, as the website will send a one-time login code to your email each time you would like to log in.
• Once your account is set up, you can log in anytime to view orders, manage details, and track shipments.

No password required! A one-time log in code will be sent to your email address to access your account.

We are committed to safeguarding your personal information. Our website is powered by Shopify, which complies with the highest industry standards, including PCI DSS (Payment Card Industry Data Security Standard) for secure data handling. All personal information is encrypted using SSL (Secure Socket Layer) technology during transmission, and securely stored with strict access controls. We regularly update our security practices to protect against unauthorized access, ensuring your data remains safe and confidential.

• Yes! You can update your preferences anytime by logging into your Electric Melon account.
• You can also unsubscribe by clicking the link at the bottom of any email we’ve sent you.

• If you have any questions, concerns, or feedback regarding our policies or your experience with our store, please feel free to contact us using the information below:
• Contact Form: Visit our Contact Us page to send us a message directly through the website.
• Email: hello@shopelectricmelon.com

• As a small team, our customer service office is available Monday through Thursday to respond to all email inquiries.
• Please note any out-of-office banners on the website homepage, which may occur from time to time.
• We appreciate your patience and support!

• Unfortunately, we do not offer live chat support at this time.
• We strive to be as efficient as possible with email support. Please feel free to reach out to us at hello@shopelectricmelon.com with any questions.

• To provide feedback on a product,  you can find the product you would like to review on the website and scroll down to Customer Reviews.
• Click the teal button that says “Write a Review.”

• We strive to ensure you’re completely satisfied with your order.
• If you have any questions or concerns, please don’t hesitate to contact us via the Contact Us page on the website or via email at hello@shopelectricmelon.com — we’re here to help.

We do not offer gift cards at this time, but we plan to add this feature in the near future!

• No, only one discount code may be redeemed per order.
• Discount codes cannot be combined or used multiple times by the same individual.
• This policy helps us offer fair promotions to all our customers.